Refund & Cancellation Policy

1. Subscription Billing

StockMind offers paid premium subscription plans (Pro Tier at ₹199/month) billed on a monthly recurring basis through our PCI-DSS compliant payment partner, Razorpay. Subscriptions automatically renew at the beginning of each 30-day billing cycle until cancelled by the user.

2. Cancellation Process

You may cancel your StockMind Pro subscription at any time directly through the Pricing / Profile section on your account dashboard.

• Immediate Gateway Revocation & Access Termination: When you click Cancel Subscription, your auto-debit mandate (UPI AutoPay / Card tokenization) is immediately revoked on Razorpay's gateway, and your account reverts to the Free Tier. No further monthly charges will ever be initiated.

3. 48-Hour Money-Back Guarantee & Refund Policy

We stand behind the quality of StockMind analytics. We offer a 48-Hour No-Questions-Asked Money-Back Guarantee for all first-time subscribers.

• 48-Hour Trial Window: If you upgrade to StockMind Pro and decide within 48 hours of payment that the service does not meet your needs, email us at stockmind704@gmail.com for a 100% full refund.
• Duplicate Transactions: Full refunds are automatically issued if a technical error causes duplicate billing for the same period.
• Extended System Outage: Refunds are granted if a verified platform outage prevents feature access for more than 72 consecutive hours.

To request your 48-hour refund, send an email to stockmind704@gmail.com from your registered email address along with your Razorpay Payment ID or invoice reference. Approved refunds are credited back to your original payment method (GPay, PhonePe, UPI, Card, NetBanking) within 5 to 7 business days.

4. Billing Support

For any billing questions, invoice requests, or account assistance, please contact our support desk:

Email: stockmind704@gmail.com
Support Hours: Monday – Friday, 9:00 AM – 6:00 PM IST
Expected Response Time: Within 24 business hours.